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    Privacy Policy

    Last Updated: October 8, 2026

    1. Introduction

    Heart2Heart Medical Transport ("we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our non-emergency medical transportation services or visit our website.

    2. Information We Collect

    Personal Information:

    • Name, address, phone number, and email address
    • Date of birth and identification information
    • Emergency contact information
    • Insurance and billing information

    Health Information:

    • Medical conditions relevant to transportation needs
    • Mobility requirements and equipment needs
    • Healthcare provider and facility information
    • Appointment details and medical transport history

    Website Usage Information:

    • IP address and browser information
    • Pages visited and time spent on site
    • Referral sources and search terms

    Voice Input in Our AI Assistant:

    • Voice is off by default. Your microphone is only used after you explicitly enable it and grant browser permission.
    • Speech is converted to text by your own browser's speech recognition. We do not record, upload, or store audio.
    • Only the resulting text of what you say to the assistant is sent to us — the same as if you typed it.
    • You can mute the microphone instantly at any time, and the microphone is released automatically after a period of inactivity.
    • Please do not share diagnoses, insurance identifiers, or other sensitive health details through the assistant.

    3. How We Use Your Information

    No mobile opt-in or text message consent will be shared with third parties or affiliates.

    • To schedule and provide medical transportation services
    • To communicate with you about your appointments and services
    • To process payments and billing
    • To coordinate care with healthcare providers (with your consent)
    • To comply with legal and regulatory requirements
    • To improve our services and website functionality
    • To send service updates and relevant information (with your consent)

    SMS and Mobile Consent

    No mobile opt-in or text message consent will be shared with third parties or affiliates.

    This exclusion includes sharing with third parties or affiliates for marketing purposes.

    For the terms that apply to our SMS messages, see our SMS Terms of Service.

    4. HIPAA Compliance

    As a healthcare-related service provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and its Privacy Rule. This means:

    • Your Protected Health Information (PHI) is handled with strict confidentiality
    • We only use and disclose PHI for treatment, payment, and healthcare operations
    • All staff members receive HIPAA training and sign confidentiality agreements
    • We maintain physical, electronic, and procedural safeguards to protect PHI
    • You have the right to access, amend, and receive an accounting of your PHI disclosures

    5. Information Sharing

    We do not sell your personal information. The following sharing provisions exclude mobile opt-in and text message consent, which will not be shared with third parties or affiliates, including for marketing purposes. We may share other information in the following circumstances:

    • Healthcare Providers: To coordinate your care and transportation needs
    • Insurance Companies: To process claims and verify coverage
    • Payment Processors: To securely process your payments (e.g., Stripe)
    • Legal Requirements: When required by law, court order, or government request
    • Emergency Situations: When necessary to prevent serious harm

    6. Data Security

    We implement appropriate security measures to protect your information, including:

    • Encrypted data transmission (SSL/TLS) for all online communications
    • Secure database storage with access controls
    • Regular security assessments and updates
    • Employee training on data protection and privacy
    • Physical security measures for paper records

    7. Your Rights

    You have the right to:

    • Access your personal and health information we maintain
    • Request corrections to inaccurate information
    • Request restrictions on how we use your information
    • Receive an accounting of disclosures of your health information
    • Opt out of marketing communications
    • File a complaint if you believe your privacy rights have been violated

    8. Cookies & Tracking

    Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. We use analytics tools to understand how visitors use our website, which helps us improve our services.

    9. Data Retention

    We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal regulations.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

    11. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

    Phone: (678) 696-1583

    Email: contact@h2hmedicaltransport.com

    Address: 2592 S Hairston Rd, Decatur, GA 30035

    To file a HIPAA complaint, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights.

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