Doctor & Outpatient Appointment Transport in Decatur

Insurance and private pay. Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips — coverage depends on the plan and is not guaranteed, and we can’t confirm accepted plans or authorization rules online. Rides booked and paid for directly on this website are paid by card at booking. We are not a Georgia Medicaid NEMT provider. If you have Medicaid transportation benefits, Georgia’s broker Verida arranges those rides at no cost to you — call 404-209-4000 (Fulton, DeKalb, Gwinnett) or 678-510-4555 (North Georgia), at least 3 business days ahead. Heart to Heart does not bill the VA or accept VA benefits as payment. Veterans may book and pay privately. For transportation arranged or paid for by the VA, contact your VA facility’s Beneficiary Travel office before booking.

Outpatient & Procedures

Plan Your Doctor, Specialist or Procedure Ride

Plan transportation to doctor and specialist appointments, testing or outpatient procedures in Decatur and select areas of Atlanta. Discuss a one-way ride or both legs of a round trip with dispatch. For procedures using sedation, follow the facility’s escort rules and arrange a return when discharge-ready; pickup timing and availability must be confirmed.

Dispatch Confirms Availability

What's Included

Outpatient & Procedures

Booked Drop-Off, Will-Call Return

Share your check-in time and discuss the return with dispatch. When the facility confirms you are discharge-ready, call to coordinate the pickup; a will-call return does not guarantee an immediate vehicle.

Outpatient & Procedures

The Right Mobility Mode

Ambulatory, wheelchair or stretcher — chosen from how you actually move on the day, not from the procedure name. We confirm this when you book.

Outpatient & Procedures

Discharge Rules Come From Your Facility

Every centre sets its own escort and release rules after sedation. We follow them. A driver is not automatically the responsible adult a facility may require.

Outpatient & Procedures

One Number for the Day

Call dispatch at (678) 696-1583 for the return. If the procedure runs long, discuss a revised pickup time; changes depend on dispatch confirmation.

Appointments and Procedures We Drive

Colonoscopy and upper GI endoscopy appointments

Same-day outpatient surgical centres

Imaging, cardiology and pulmonary testing visits

Infusion, wound care and specialist follow-ups

Pre-operative and post-operative office visits

Routine primary care and clinic appointments

What Makes the Day Easier

The return is planned before you go in, not scrambled afterwards
Wheelchair and stretcher options if standing or walking is difficult
Crews arrive at the entrance the facility tells us to use
Waiting time is arranged in advance — unlimited waiting is not included by default
Quoted from our published rates by distance and vehicle, with no procedure charges of any kind

Do you offer rides to doctor appointments near me?

We schedule rides to doctor appointments in Decatur and select areas of Atlanta — contact dispatch to confirm service at your pickup and destination. Longer trips can still be quoted — the calculator adds any coverage-zone fee before you pay. Every pickup is scheduled and confirmed by dispatch. This is not emergency service; for an emergency, call 911.

Prefer to talk? (678) 696-1583 · See all service areas

Riding on a regular schedule? Consider a membership

For recurring doctor or specialist rides, compare current vehicle-specific plans, allowances and terms. Each plan sets the vehicle, the number of one-way rides included each month, and the miles included on each leg. Extra miles, waiting beyond the included grace period, and rides past the monthly allowance are billed separately. A one-time $99 activation fee applies when you enroll. Memberships are private pay; they are not insurance and do not reserve a vehicle for a specific pickup time.

View membership plans

Riding to appointments every month? There is a plan for that

Ambulatory Essential covers 4 one-way ambulatory rides a month — 2 round trips — for people who walk or transfer with minimal help.

Ambulatory Essential

Walks or transfers with minimal help

4 one-way rides a month (2 round trips) for appointments and outpatient procedures — 10 miles included on each one-way leg.

$399/mo

Membership price$399.00/mo

Due today$498.00

$399.00 first month plus the one-time $99.00 activation fee on a new or restarted plan — the activation fee is not discountable.

Allocated cost per included one-way ride: $99.75 — the monthly plan price divided by the 4 included rides. This is an allocation, not the price of an individual ride.

Monthly autopay available — the exact amount above is charged on your renewal date each month. This is not financing.

Need payment options? Continue to Stripe to see payment methods available for this purchase. Eligibility and terms are determined by the payment provider.

Ambulatory means the rider can walk or transfer with minimal help and does not need wheelchair securement, a stretcher or BLS medical monitoring. If any of those are needed, the correct wheelchair, stretcher or BLS service must be booked instead.
4 included one-way ambulatory rides each month (2 round trips). A procedure-day round trip uses 2 of them — there and back are separate rides.
10 miles are included on EACH one-way ride, measured per leg. Rides do not roll over month to month.
The standard pattern is drop-off plus a will-call return: we take you in, and we come back when the facility says you are ready to leave. Discharge timing is set by the facility, not by us.
Escort rules come from the treating facility. Many facilities require a specific responsible adult after sedation. A driver or crew member is not automatically that adult, and this membership does not satisfy that requirement.
The appointment itself is not waiting time: while the vehicle is away you are not charged for waiting.
Reserved on-site waiting, where the vehicle and crew stay with you, is $70 per hour with a one-hour minimum and must be arranged in advance.
Unplanned waiting on scene follows the shared policy: free for the first 15 minutes, then $17.50 per started 15 minutes, only from validated crew timestamps, and never billed twice for the same minutes.
Still billed separately under the shared policies: miles past 10 on a leg at $4 per mile, coverage-zone charges, extra rides beyond the included 4, tolls, parking, stairs or extra assistance, and cancellations.
The separate coverage-zone fee still applies beyond 10 miles—even within a larger plan mileage allowance: $50 beyond 10 through 20 miles, $100 beyond 20 through 30 miles, then $50 per additional 10 miles. It can apply even when those miles are inside your plan's mileage allowance.
A delay caused by Heart to Heart or its assigned provider is never billed to you.
Higher medical needs require the correct service level — wheelchair, stretcher or BLS ambulance — which this plan does not cover.

Ambulatory Essential

$399/month

Included each month: 4 one-way rides (2 round trips)
Mileage per one-way ride: 10 miles included; $4/mile after
Round trips: Use 2 rides; each leg is measured separately

Plus a one-time, non-refundable $99 activation fee when you start a new membership. It is charged once, includes no ride and is not discounted.

The separate coverage-zone fee still applies beyond 10 miles—even within a larger plan mileage allowance: $50 beyond 10 through 20 miles, $100 beyond 20 through 30 miles, then $50 per additional 10 miles. Waiting, cancellations, tolls, parking, stairs or extra assistance, after-hours and other applicable fees are billed separately; a delay caused by Heart to Heart is never billed.

4 one-way rides / month · up to 10 miles each way

See Ambulatory Essential

Ready to Book?

Reliable, compassionate transport — request a quote in under 2 minutes.

Frequently Asked Questions

Yes. Request a one-way ride or both legs of a round trip. Tell dispatch the appointment check-in time, pickup and destination, mobility needs, and whether a return is needed. Each leg and pickup time must be confirmed; a request is not a confirmed booking.

Discuss a scheduled or will-call return with dispatch before the appointment. When the patient is ready, call (678) 696-1583 to coordinate pickup. A will-call return does not mean a vehicle is waiting outside or guarantee immediate pickup. Waiting and any changes are subject to the quoted terms and dispatch confirmation.

Ask dispatch about recurring doctor, specialist, therapy or dialysis appointment rides. Confirm each pickup and destination, dates, vehicle needs and return arrangements. Vehicle-specific memberships have published one-way ride allowances and mileage limits; a round trip uses two rides. Membership does not guarantee a particular pickup time or vehicle availability.

Private pay is accepted. Wheelchair and stretcher van rides and routine doctor or specialist appointment rides are private pay. Insurance billing is limited to ambulance dialysis with BCBS, UnitedHealthcare, Medicare and Aetna, subject to eligibility and verification; coverage and payment are not guaranteed. Heart2Heart does not bill the VA or accept VA benefits.

Serving Decatur and select areas of Atlanta. Contact dispatch at (678) 696-1583 to confirm service at your pickup and destination. Heart2Heart operates 24 hours, but availability, the appropriate vehicle and pickup timing require dispatch confirmation. This is non-emergency transportation; for a medical emergency call 911.

Patient guidance from the National Institute of Diabetes and Digestive and Kidney Diseases tells people to arrange a ride home for these procedures because of the sedation used. Follow the instructions your own facility gives you.

Yes, you can book the ride there and a will-call return once the facility releases you. The ride is transportation only. If your facility requires a responsible adult to pick you up or stay with you, you still need to bring that person.

Not automatically. Many facilities require a specific person who can receive discharge instructions and stay with you. That is the facility's rule and we cannot override it — check with them before your appointment and bring an escort if one is required.

No. We transport you. We do not perform procedures, give sedation or anesthesia, and we do not supervise recovery. Clinical care stays with your treating facility.

That is normal. We book the drop-off at a fixed time and keep the return as a will-call — the facility or your family calls us when you are cleared to leave.

Yes — Ambulatory Essential is $399 a month and includes 4 one-way ambulatory rides (2 round trips) with 10 miles included on each leg. A procedure-day round trip uses two rides. It is for riders who walk or transfer with minimal help and do not need wheelchair securement, a stretcher or BLS monitoring, and it does not satisfy a facility's responsible-adult escort rule.

The ride is quoted the same way as any other trip: by distance and by the vehicle you need. Call (678) 696-1583 or use the trip calculator for a quote before you book.

Plan Your Doctor, Specialist or Procedure Ride

What's Included

Booked Drop-Off, Will-Call Return

The Right Mobility Mode

Discharge Rules Come From Your Facility

One Number for the Day

Appointments and Procedures We Drive

What Makes the Day Easier

Do you offer rides to doctor appointments near me?

Riding on a regular schedule? Consider a membership

Riding to appointments every month? There is a plan for that

Ambulatory Essential

Ambulatory Essential

Ready to Book?

Frequently Asked Questions

Can I request a one-way ride or a round trip to a medical appointment?

How is the return coordinated if my doctor or specialist appointment runs late?

Can I arrange recurring medical appointments?

Are appointment rides private pay or billed to insurance?

Where can I request pickup, and does 24-hour operation guarantee a ride?

Do I really need a ride after a colonoscopy or endoscopy?

Can I arrange a ride home after a colonoscopy?

Can the driver be my 'responsible adult' escort?

Does Heart2Heart provide any medical care during the procedure day?

What if I don't know exactly when I'll be discharged?

Is there a monthly plan for regular appointment rides?

How much does it cost?

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