Frequently Asked Questions

We provide three scheduled, non-emergency transport services: BLS ambulance transport staffed by certified EMTs, wheelchair transport for riders who stay in their wheelchair, and stretcher transport for riders who need to travel lying down. For emergencies, please call 911. Typical trips include medical appointments, hospital discharges, dialysis treatments, wound care appointments, and transfers between medical facilities.

We serve the greater metropolitan area with coverage. Our service area includes all major hospitals, medical facilities, nursing homes, and residential areas within a 50-mile radius.

You can book transport by calling us at (678) 696-1583 or through our online scheduling system. We prefer at least one week advance notice, though we can sometimes accommodate same-day requests. All customers must pay before we arrive for service.

Trip costs vary based on distance and specific needs. Please use our trip calculator on the website for accurate cost estimates, or call us at (678) 696-1583 for personalized pricing.

No, we only provide non-emergency medical transport. For life-threatening emergencies, always call 911. We specialize in safe, scheduled transport for medical appointments and facility transfers.

You must have a valid Georgia-licensed EMT certification, clean driving record, current CPR certification, ability to lift 50+ pounds, and pass our comprehensive background check and drug screening. We only hire EMTs with valid Georgia state licenses.

Complete our online application, submit required documents (licenses, certifications), pass written and practical exams, undergo background check, complete orientation and training program.

We offer competitive wages, health insurance, dental and vision coverage, 401(k) with company match, paid time off, continuing education support, and career advancement opportunities.

Yes, we provide comprehensive training including company protocols, equipment familiarization, customer service, safety procedures, and ongoing continuing education opportunities.

We offer flexible scheduling including 8, 10, and 12-hour shifts. Options include day, evening, night, and weekend shifts to accommodate different lifestyle needs.

No — Heart2Heart is not a Medicaid provider and we do not bill Medicaid. We do bill insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips; coverage depends on the patient's plan and is never guaranteed. Rides booked and paid for on this website are paid by card at booking. If you have Medicaid transportation benefits, Georgia's broker Verida arranges those rides at no cost to you — call 404-209-4000 (Fulton, DeKalb, Gwinnett) or 678-510-4555 (North Georgia), at least 3 business days ahead.

We bill insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips. We do not publish a list of accepted plans and we cannot promise coverage — that depends on your plan's rules and medical necessity. We do not bill Medicaid. Rides booked and paid for on this website are private pay by card at booking, and we can provide an itemized receipt for your plan.

We accept credit and debit cards and Heart2Heart gift cards, plus CareCredit, Klarna, Afterpay and Affirm for financing. Rides booked on this website are paid by card at booking. Separately, we bill insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips; we do not bill Medicaid and coverage is never guaranteed.

It depends on your plan. For medically necessary transports such as dialysis, wound care and emergency-department related trips we bill insurance, but whether a trip is covered — and how much — is decided by your plan, not by us. We do not bill Medicaid. Rides booked and paid for on this website are charged to your card at booking, and we can provide an itemized receipt.

Use our trip calculator tool on the website to get accurate cost estimates based on your pickup and destination locations. You can also call us at (678) 696-1583 for personalized pricing information.

Always call 911 for life-threatening emergencies. We only provide scheduled non-emergency transport — BLS ambulance, wheelchair and stretcher — for medical appointments, hospital discharges, and facility transfers. For any emergency situation, call 911 immediately.

Keep medical information easily accessible, know your medications and allergies, and ensure someone can secure your home if you live alone.

With your permission, we'll contact emergency contacts during transport. We can also update family members on your destination as allowed by HIPAA regulations.

Yes, we partner with medical facilities and law firms to provide transport services for clients who need medical transport after accidents or for ongoing medical care. We work with hospitals, nursing homes, dialysis centers, and various medical facilities.

We provide scheduled medical appointment transport, hospital transfers, dialysis transport, and care coordination for nursing home residents. We do not provide 911 or emergency response.

Yes, we coordinate with hospital discharge planners to ensure safe transport home or to continuing care facilities. We can accommodate special medical needs during transport.

Heart2Heart Medical Transport has served the Atlanta and Decatur area since 2019, providing non-emergency medical transportation with trained, Georgia-licensed crews.

Heart2Heart is a licensed ambulance service provider through the State of Georgia Department of Public Health, and our crews hold current EMT and CPR certifications required for medical transport.

For emergencies, call 911. For non-emergency transport booking and questions, call us at (678) 696-1583 or use our online contact form. We prefer scheduling at least one week in advance but can sometimes accommodate same-day requests.

We welcome feedback through our website contact form, by calling our office, or through our patient satisfaction surveys. Your feedback helps us continuously improve our services.