For families
Plan a one-time or recurring private-pay ride with clear choices before booking.
Patient resourcesAtlanta · Non-emergency medical transport
Ambulance & medical transport
Care in
motion.
EMT-staffed BLS ambulance, wheelchair and stretcher transportation in Decatur and select areas of Atlanta.
ATLScroll to explore
Choose the right transport
Three ways to move
Wheelchair Transport
Select a numbered point on the image for a short detail.
Wheelchair van · assisted boarding and securement · conceptual render
Door-to-door transport for riders who stay in their wheelchair, with assisted boarding, securement, and trip coordination from pickup to arrival.
View wheelchair transportEvery trip has two endpoints
The distance between home and care is the part nobody plans for. That part is ours.
Home En route Care
- 01
Pickup, planned
We confirm the address, the equipment, and who is travelling with the rider.
- 02
On the road
We coordinate the route and timing around the rider’s appointment.
- 03
Arrival, handled
We confirm arrival details with the rider or the receiving facility.
We coordinate the route, the vehicle, and the details around the rider—not the other way around.
Start where you are
Care has many routes
For facilities
Coordinate discharges, appointments, and standing ride needs with one transport team.
Facility coordinationRecurring care
Set up repeat transportation around dialysis and other scheduled care.
Plan dialysis ridesEvents
Request on-site medical coverage for sporting, corporate, and community events.
Event medical coveragePayment plans
Explore ways to pay for a trip, including third-party plans where approval and terms apply.
Ways to payMedical transportation FAQs
The questions Atlanta families ask us most. Longer answers live in our answers library.
Pricing is a base rate for the vehicle type — wheelchair van, stretcher van, or BLS ambulance — plus a per-mile charge, with a minimum transport fee. The Comfort Package, door-through-door service, and one companion are included as standard. The trip calculator gives you an exact price for your addresses before you book.
See cost answers by vehicle typeHeart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips. Coverage depends on the patient's plan and is never guaranteed, and we do not bill Medicaid. Coverage always depends on your specific plan. Every other transport is private pay.
How dialysis insurance billing worksNo. Heart2Heart does not accept Medicaid under any circumstances, including managed-Medicaid plans sold under commercial brand names. Georgia Medicaid members arrange non-emergency transportation through their regional NEMT broker.
Dialysis transportation without MedicaidYes. Standing dialysis schedules are a core part of what we do: the same recurring pickup times each week, timed against your actual chair times so you are not waiting after treatment. Clinic staff can send referrals directly.
How standing dialysis schedules workPayment plans are available as low as $70 with CareCredit, and we also accept Klarna, Affirm, and HSA/FSA cards. Subject to credit approval. For high-frequency riders, membership plans bundle covered rides at a lower per-ride cost.
See payment plan optionsWe run throughout Atlanta, Decatur, and DeKalb County, with long-distance transport available on request. Coverage, response times, and out-of-area details are broken down by city on our service-area pages.
Browse service-area answersReady when you are