Heart2Heart
Medicare & Medical Transportation: What to Know
How the Medicare benefit actually works — and what a private-pay ride with Heart2Heart costs
Insurance and private pay. Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips — coverage depends on the plan and is not guaranteed, and we can’t confirm accepted plans or authorization rules online. Rides booked and paid for directly on this website are paid by card at booking. We are not a Georgia Medicaid NEMT provider. If you have Medicaid transportation benefits, Georgia’s broker Verida arranges those rides at no cost to you — call 404-209-4000 (Fulton, DeKalb, Gwinnett) or 678-510-4555 (North Georgia), at least 3 business days ahead. Heart to Heart does not bill the VA or accept VA benefits as payment. Veterans may book and pay privately. For transportation arranged or paid for by the VA, contact your VA facility’s Beneficiary Travel office before booking.
We Bill Medicare for Ambulance Dialysis. Here Is How It Works.
Private pay is accepted for every ride. Heart2Heart also bills Blue Cross Blue Shield, UnitedHealthcare, Medicare and Aetna for BLS ambulance transport to and from dialysis; whether Medicare pays depends on medical necessity and your coverage. We do not bill Medicaid, and wheelchair, stretcher-van and other trips are private pay, due at booking by card. This page explains how the Medicare transportation benefit works so you can decide whether to pursue it with your plan, and what your ride costs if you book directly with us.
What's Included
Part B Is Narrow
Original Medicare Part B covers ambulance transport only when it is medically necessary and other transportation would endanger your health. Routine appointments and standing dialysis rides in a van do not meet that standard.
Advantage Plans Vary
Some Medicare Advantage plans include a limited number of trips per year through their own contracted vendor. Call the number on the back of your card to arrange those rides — they are booked through the plan, not through us.
We Do Not Submit Claims
We do not verify coverage, obtain prior authorization, or file claims with any payer. We can provide an itemized receipt you may submit yourself, with no guarantee of reimbursement.
Transparent Private-Pay Pricing
You see the full price before you book, with a card payment at booking. No claim, no surprise balance bill.
Trips People Commonly Ask About
What Medicare Requires (Of Your Plan, Not Of Us)
- The trip must be medically necessary — not simply more convenient
- For Part B ambulance coverage, the patient generally must be bed-confined or require monitoring en route
- Your physician's certification and your plan's prior authorization go to your plan, not to Heart2Heart
- Transport must be to or from a facility your plan approves
- Booking with Heart2Heart is a private-pay decision, separate from any benefit you pursue
Ready to Book?
Reliable, compassionate transport — request a quote in under 2 minutes.
Frequently Asked Questions
Related Medical Transport Services
Emergency Medical Transport
BLS ambulance transport staffed by certified EMTs.
Dialysis Transportation
Specialized transport for dialysis patients with Medicare coverage and flexible scheduling.
Hospital Discharge Transport
Safe transport from hospital to home or care facility with medical supervision.
Schedule Transportation
Book your medical transport online or by phone with our easy scheduling system.
Service Areas
We serve Atlanta and surrounding metropolitan areas with comprehensive coverage.
Trip Calculator
Calculate costs and get instant quotes for your medical transportation needs.
Workers' Comp Transport
Medical transport for workplace injuries with direct insurance billing and OSHA documentation.
Long-Distance Transport
Interstate medical transport with climate-controlled vehicles and EMT staff across state lines.
Mortuary Transport
Dignified body transport with refrigerated vehicles, chain of custody documentation, and availability confirmed by dispatch.
Hospice Transport
Compassionate, dignified transport for hospice patients with family-centered, pain-aware handling.
Private-Pay Rides for Veterans
Respectful private-pay rides for veterans. Heart to Heart does not bill the VA or accept VA benefits.
Chemo & Oncology Transport
Standing weekly cancer treatment transport with consistent crews and post-infusion comfort care.
Outpatient Procedure Transport
Rides to colonoscopy, endoscopy and same-day outpatient appointments, with a will-call return after discharge.
Behavioral Health Transport
Discreet, secure psychiatric and mental health transport with crisis-trained crews.
Senior Living Facility Transport
Standing contracts for assisted living, memory care, and SNFs with facility direct billing.