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    Terms of Service

    Last Updated: October 8, 2026

    SMS Terms of Service

    By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Heart to Heart Medical Transport LLC.

    This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply.

    See privacy policy at https://h2hmedicaltransport.com/policies/privacy-policy.

    Message HELP for help. Reply STOP to any message to opt out.

    For help with SMS messages, you can also call us at (678) 696-1583.

    Your SMS consent applies only to the messages described above from Heart to Heart Medical Transport LLC and will not be shared with third parties or affiliates. See our Privacy Policy for how we handle your information.

    1. Service Description

    Heart2Heart Medical Transport ("we," "us," or "our") provides non-emergency medical transportation services in Decatur and select areas of Atlanta, including wheelchair transport, stretcher transport, and BLS ambulance services. Our services are designed to assist patients who require safe, comfortable transportation to and from medical appointments, dialysis treatments, hospitals, and other healthcare facilities.

    2. Service Area

    We primarily serve the following areas in Georgia:

    • Decatur and DeKalb County
    • Stone Mountain
    • Atlanta (including East Atlanta and surrounding areas)
    • Kirkwood
    • Tucker

    Service to areas outside our primary coverage zone may be available with additional fees. Please contact us for specific availability.

    3. Booking & Payment Terms

    Payment Required: All transport services require payment before the scheduled pickup time unless a separate insurance-billed arrangement applies. Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips; coverage is determined by the patient's plan and is never guaranteed, and we do not bill Medicaid. Rides booked and paid for directly on this website are private pay. We accept cash, credit and debit cards, HSA/FSA cards, gift cards, and financing through CareCredit, Klarna, Afterpay and Affirm.

    Pricing: Transport fees are calculated based on vehicle type, distance, and any additional services required. Prices provided at booking are estimates and may be adjusted based on actual service requirements.

    Minimum Fee: A minimum transport fee of $75 applies to all trips.

    4. Cancellation & Refund Policy

    24-Hour Cancellation Policy: Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund of the trip cost (minus the non-refundable $60 booking fee).

    Late Cancellations: Cancellations made less than 24 hours before the scheduled pickup may be subject to reduced refunds based on timing.

    No-Shows: If you are not available at the pickup location at the scheduled time without prior notice, no refund will be issued.

    Refund Processing: Approved refunds are processed within 5-10 business days to the original payment method.

    For complete details including booking fees, same-day cancellation rules, and dispatch fees, please see our Cancellation & Refund Policy.

    5. Patient Responsibilities

    • Provide accurate pickup and destination addresses
    • Be ready at least 15 minutes before the scheduled pickup time
    • Have valid photo identification available for verification
    • Inform us of any special medical needs or equipment requirements in advance
    • Ensure that a responsible party is available to receive the patient at the destination
    • Notify us immediately of any changes to your appointment or transport needs

    6. Our Responsibilities

    • Provide safe, clean, and well-maintained vehicles
    • Employ trained, certified, and background-checked drivers and EMTs
    • Arrive at the scheduled pickup time (weather and traffic permitting)
    • Treat all patients with dignity, respect, and professionalism
    • Maintain appropriate insurance coverage for all transport services
    • Comply with all applicable federal, state, and local regulations

    7. Limitations of Liability

    Heart2Heart Medical Transport provides non-emergency transportation services only. We are not an emergency medical service (EMS) and should not be used for medical emergencies. In case of a medical emergency, please call 911.

    Our liability is limited to the amount paid for services. We are not liable for delays caused by traffic, weather, or circumstances beyond our control.

    8. HIPAA Compliance

    We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain strict confidentiality of all patient health information. All staff members are trained in HIPAA compliance and patient privacy protection.

    9. Contact Information

    Phone: (678) 696-1583

    Email: contact@h2hmedicaltransport.com

    Address: 2592 S Hairston Rd, Decatur, GA 30035

    For questions about these Terms of Service, please contact us at the information above.

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