Dialysis Transportation in Atlanta & Decatur

Setting up recurring pickups and returns

Recurring transportation is built around your clinic schedule rather than a fixed template. Tell us the clinic, the treatment days you have been given and your chair time, and dispatch confirms which of those runs we have vehicles for.

• Share the clinic name and address, your treatment days and your chair time.
• Dispatch confirms availability for each requested day before a standing schedule is set.
• Return rides are coordinated with the clinic once your treatment finishes; the exact return time is confirmed with dispatch, not promised in advance.
• Schedule changes, added treatments and cancellations are handled by phone with dispatch.

Choosing wheelchair, stretcher or BLS ambulance

The right vehicle depends on how you move on treatment days, not on the diagnosis. If you are unsure, describe how you transfer at home and dispatch will help you pick.

• Wheelchair Van — for riders who stay seated in their own wheelchair, with assisted boarding and securement. Base rate $180 plus $9.6 per mile.
• Stretcher Van — for riders who cannot sit upright for the trip. Base rate $420 plus $13.2 per mile.
• BLS Ambulance — EMT-staffed basic life support transport when monitoring en route is required. Base rate $450 plus $15 per mile.
• A $100 minimum applies to any trip, and rides in the 7PM - 6AM window add a $75 after-hours fee.

• Wheelchair transport — For riders who stay seated in their own wheelchair.
• Stretcher transport — For riders who cannot sit upright for the trip.
• BLS ambulance transport — Non-emergency BLS ambulance for trips that need it.
• Compare wheelchair, stretcher and BLS ambulance — Side-by-side look at the three vehicle options.

What to have ready when you request a ride

Having these details on hand lets dispatch quote and confirm the ride in one call instead of several.

• Patient name, phone number and the pickup address, including apartment or unit.
• Dialysis clinic name, address and chair time, plus the treatment days you need.
• How the patient moves: walks with help, uses a wheelchair, or must stay lying down.
• Stairs at the pickup or drop-off, and whether anyone will be riding along.
• Any equipment travelling with the patient, such as oxygen or a walker.

How payment works before you book

Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips; coverage depends on the plan and is never guaranteed, and we cannot confirm accepted plans or authorization rules online. Rides booked and paid for directly on this website are paid by card at booking. We are not a Georgia Medicaid NEMT provider. If you have Medicaid transportation benefits, Georgia's broker Verida arranges those rides at no cost to you — call 404-209-4000 (Fulton, DeKalb, Gwinnett) or 678-510-4555 (North Georgia), at least 3 business days ahead. Heart to Heart does not bill the VA or accept VA benefits as payment. Veterans may book and pay privately. For transportation arranged or paid for by the VA, contact your VA facility’s Beneficiary Travel office before booking.

• Estimate the fare yourself with the trip calculator before you call.
• Payment plans through third-party providers are available on the payment plans page, where approval and terms apply.
• Recurring riders can review the membership plans instead of paying trip by trip.