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    Heart2Heart

    Non-Emergency BLS Ambulance Transportation

    Scheduled appointment, dialysis and interfacility rides with EMT crews. Serving Decatur and select areas of Atlanta; dispatch confirms each trip.

    Scheduled & Interfacility

    Plan appointment rides, discharges and hospital transfers with dispatch and the sending facility.

    Certified & Insured

    Licensed EMTs, HIPAA compliance, and rigorous safety protocols.

    Scheduled Availability

    24-hour operation does not guarantee a vehicle or pickup time; confirm availability with dispatch.

    Clinical Coordination

    We coordinate with physicians and case managers for safe transfers.

    Schedule Transport Call 678-696-1583

    Decatur and select areas of Atlanta — confirm with dispatch

    Common Transports

    • Hospital discharge to home or facility
    • Doctor and specialist appointments when BLS transport is appropriate
    • Dialysis and scheduled treatments
    • Skilled nursing facility transfers

    Ambulance Services FAQ

    Yes. Request a one-way ride or both legs of a round trip. Tell dispatch the appointment check-in time, pickup and destination, mobility needs, and whether a return is needed. Each leg and pickup time must be confirmed; a request is not a confirmed booking.
    Discuss a scheduled or will-call return with dispatch before the appointment. When the patient is ready, call (678) 696-1583 to coordinate pickup. A will-call return does not mean a vehicle is waiting outside or guarantee immediate pickup. Waiting and any changes are subject to the quoted terms and dispatch confirmation.
    Ask dispatch about recurring doctor, specialist, therapy or dialysis appointment rides. Confirm each pickup and destination, dates, vehicle needs and return arrangements. Vehicle-specific memberships have published one-way ride allowances and mileage limits; a round trip uses two rides. Membership does not guarantee a particular pickup time or vehicle availability.
    Private pay is accepted. Wheelchair and stretcher van rides and routine doctor or specialist appointment rides are private pay. Insurance billing is limited to ambulance dialysis with BCBS, UnitedHealthcare, Medicare and Aetna, subject to eligibility and verification; coverage and payment are not guaranteed. Heart2Heart does not bill the VA or accept VA benefits.
    Serving Decatur and select areas of Atlanta. Contact dispatch at (678) 696-1583 to confirm service at your pickup and destination. Heart2Heart operates 24 hours, but availability, the appropriate vehicle and pickup timing require dispatch confirmation. This is non-emergency transportation; for a medical emergency call 911.
    No. A non-emergency BLS ambulance has an EMT crew and basic life support equipment. A stretcher van is for a stable patient who needs to travel lying down without medical monitoring or BLS care. Dispatch reviews the transport needs; neither service replaces 911 emergency response.
    Yes. Our BLS ambulance services operate in Decatur and select areas of Atlanta with certified EMTs and fully equipped BLS ambulances. We are not a 911 agency and do not provide ALS or paramedic-level transport.
    We support scheduled and interfacility BLS transfers including vital-sign monitoring, AED availability, oxygen support, and safe stretcher transport according to physician orders.
    For emergencies call 911. For scheduled transports and interfacility transfers, call +1-678-696-1583 or schedule online.

    Related Services

    Stretcher Van Transportation

    For stable patients who travel lying down without BLS care.

    Medical Appointment Transportation

    Coordinate one-way, round-trip and recurring appointment rides.

    Dialysis Transportation

    Review dialysis ride options and the limited ambulance insurance-billing scope.

    Riding on a regular schedule? Consider a membership

    Riders who need non-emergency BLS transportation on a recurring schedule can plan around a fixed monthly allowance. Each plan sets the vehicle, the number of one-way rides included each month, and the miles included on each leg. Extra miles, waiting beyond the included grace period, and rides past the monthly allowance are billed separately. A one-time $99 activation fee applies when you enroll. Memberships are private pay; they are not insurance and do not reserve a vehicle for a specific pickup time.

    View membership plans
    Schedule TransportCall