Ambulatory transportation
May fit: The rider can walk or transfer with minimal help and needs no medical monitoring.
What it is not: Not wheelchair securement, stretcher care, or ambulance monitoring.
Review this serviceHeart2Heart
Medical Transportation Services in Atlanta & Decatur
Compare transport modes, plan the appointment and return, estimate a trip, or find the right recurring-care or facility path.
Step 1 of 3
What is transportation for?
Choose the closest match. We’ll keep your options open and guide you to the right next step.
Plan before it becomes urgent
Do you know how you’ll get to the next appointment—and home again?
Repeated private-pay rides, mileage, waiting, cancellations, and last-minute arrangements can add up quickly. Planning early helps uncover mobility, escort, return, and payment details before appointment day. Availability is never guaranteed, especially for last-minute requests.
Definitive local guide
Medical Transportation in Metro Atlanta
Heart to Heart coordinates scheduled medical transportation in Atlanta, Decatur, and nearby communities. The right mode depends on how the rider travels and what support is needed during the ride—not simply the destination.
Wheelchair transportation
May fit: The rider remains seated in a wheelchair that is secured for the trip.
What it is not: Not for a rider who must remain lying down or needs BLS monitoring.
Review this serviceStretcher transportation
May fit: The rider must remain lying down but does not need ambulance-level monitoring.
What it is not: A non-ambulance service; it is not emergency response.
Review this serviceNon-emergency BLS ambulance
May fit: EMT-staffed transportation with monitoring during a scheduled non-emergency ride.
What it is not: Not 911 response, Advanced Life Support, or critical-care transport.
Review this serviceWhen to call 911
Heart to Heart provides scheduled, non-emergency transportation. Call 911 for a medical emergency, a rapidly worsening condition, or when immediate emergency evaluation is needed. Do not wait for a scheduled ride.
Save, share, or print
Plan before the appointment
A short transportation checklist for riders, caregivers, discharge planners, social workers, clinics, and community organizations.
Pickup and return
Confirm both addresses, pickup time, appointment time, and whether the return is scheduled or will-call.
Mobility
Explain whether the rider walks, transfers with help, stays in a wheelchair, must lie down, or needs BLS monitoring.
Stairs and access
Count steps, note elevators, narrow entries, gate codes, and any equipment needed at pickup or destination.
Escort rules
Ask the treating facility whether a responsible adult must check in, stay, or take the rider home after sedation.
Mileage
Check the distance on each leg. A return trip is a second one-way ride, and each leg is measured separately.
Waiting
Choose drop-off plus a separate return, or arrange reserved wait-and-return in advance when appropriate.
Discharge timing
Confirm who will call when the rider is ready. Facility discharge times and vehicle availability are not guaranteed.
Payment responsibility
Confirm who is paying and whether billing review is needed before relying on possible insurance coverage.
Cancellation
Read the current cancellation policy before booking and share changes as early as possible.
Share this resource: Link to this checklist from a discharge packet, clinic page, caregiver guide, or community resource list.
<a href="https://h2hmedicaltransport.com/services#appointment-checklist">Appointment transportation checklist</a>Transparent planning
What affects medical transportation cost?
The estimate depends on the transport mode, route mileage, pickup area, timing, assistance, waiting arrangement, extra stops, and whether the trip has one or two legs. Use the calculator for your route; the booking total is confirmed before payment.
Published starting structure
- Wheelchair Van
- $180 base + $9.6/mile
- Stretcher Van
- $420 base + $13.2/mile
- BLS Ambulance
- $450 base + $15/mile
These are pricing inputs, not an all-in quote. Ambulatory trips are estimated through the trip calculator. The minimum transport fee is $100, and other disclosed fees may apply.
Estimate my tripRoute and service area
Mileage is calculated by route. The separate coverage-zone fee still applies beyond 10 miles—even within a larger plan mileage allowance: $50 beyond 10 through 20 miles, $100 beyond 20 through 30 miles, then $50 per additional 10 miles.
Return and waiting
A round trip has two legs. Reserved wait-and-return is $70/hour with a one-hour minimum; a normal drop-off and later return is different.
Timing and access
After-hours pickup, stairs, extra assistance, equipment, tolls, parking, or extra stops can change the total.
Changes and cancellations
Cancellation terms depend on timing and trip status. Review the current policy before booking rather than assuming every cancellation is free.
Insurance and private pay. Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips — coverage depends on the plan and is not guaranteed, and we can’t confirm accepted plans or authorization rules online. Rides booked and paid for directly on this website are paid by card at booking. We are not a Georgia Medicaid NEMT provider. If you have Medicaid transportation benefits, Georgia’s broker Verida arranges those rides at no cost to you — call 404-209-4000 (Fulton, DeKalb, Gwinnett) or 678-510-4555 (North Georgia), at least 3 business days ahead. Heart to Heart does not bill the VA or accept VA benefits as payment. Veterans may book and pay privately. For transportation arranged or paid for by the VA, contact your VA facility’s Beneficiary Travel office before booking.
Heart to Heart is an independent private-pay transportation provider and is not affiliated with, authorized by, or in the VA network. Read the cancellation policy.
For repeated appointments
Plan the whole care schedule
Dialysis, therapy, oncology, wound care, and repeated doctor visits create more than one transportation decision. Count every trip to care and every trip home, then check distance, mobility, and return arrangements.
Count one-way rides
Three round trips each week can use six one-way rides. Memberships count each leg separately.
Match the vehicle
A plan for one transport mode does not create an entitlement to a different vehicle.
Check every leg
Included miles apply per one-way ride. Extra-mile and coverage-zone charges can still apply.
Keep a one-time option
A membership is not required. Standard one-time booking remains available when a plan does not fit.
Current catalog comparison
Would a membership fit?
Enter the expected number of one-way rides in a month and the miles on each leg. This compares usage with current plan limits; it does not estimate savings or guarantee scheduling, eligibility, or coverage.
Catalog match for 4 rides at 10 miles per leg
Estimated usage for doctor. A limit match is not a savings, availability, eligibility, scheduling, or insurance-coverage guarantee, and a membership does not guarantee a standing schedule.
Best match you can start online
Ambulatory Essential
$399/month plus the one-time $99.00 activation fee on a new enrollment. This is the lowest-priced plan whose vehicle, monthly ride allowance, and per-leg mileage all cover the schedule entered.
Full fit for this schedule
Ambulatory Essential
$399/month
Plus a one-time $99.00 activation fee on a new enrollment or re-enrollment.
- Includes 4 one-way rides a month, and the schedule entered uses 4 rides.
- Covers up to 10 miles on each one-way leg; the route entered is 10 miles.
- Billed separately from the monthly fee
- No extra miles at this route length. Waiting beyond the included grace period, parking, tolls, and after-hours charges are confirmed by dispatch before service.
For healthcare organizations
Facility transportation coordination
Hospitals, skilled nursing communities, dialysis centers, clinics, and senior-living teams may need a repeatable process for discharges, standing orders, recurring appointments, and transport coordination. A facility program is separate from an individual ride membership and does not guarantee a discharge time or vehicle availability.
A separate service
Event medical coverage is not a ride membership
On-site event medical coverage is planned around the event, venue, attendance, and requested staffing. It does not provide passenger rides through a recurring-care membership.
High-intent answers
Medical transportation FAQ
Medical transportation may fit when a rider needs mobility assistance, wheelchair securement, must remain lying down, or needs EMT-staffed BLS monitoring during a scheduled non-emergency trip. A rider who can walk or transfer with minimal help and needs no monitoring may fit ambulatory transportation. For a medical emergency, call 911.
Wheelchair transportation is for a rider who remains safely seated in a wheelchair. Stretcher transportation is for a rider who must remain lying down but does not need ambulance monitoring. If the rider needs EMT-staffed monitoring, review non-emergency BLS ambulance transportation. The guided selector can help, and dispatch confirms the appropriate mode before service.
A standard ride drops the rider off and the return is arranged separately. Reserved wait-and-return keeps the vehicle and crew on site when arranged in advance and is currently $70 per hour with a one-hour minimum; partial hours round up. Appointment time is not billed as waiting when the vehicle leaves, and a delay caused by Heart to Heart or its assigned provider is never billed to the rider.
Two. A round trip uses two one-way rides: one ride to the destination and one ride home. Membership ride limits and included mileage are measured on each one-way leg separately.
Yes. Recurring transportation can be arranged for dialysis, therapy, oncology, wound care, and repeated doctor visits. A monthly membership may fit only when its included one-way rides, vehicle type, and miles per leg match the rider’s actual schedule. One-time booking remains available.
Coverage depends on the patient’s plan, medical necessity, authorization rules, and the specific trip, so it is never guaranteed. Heart to Heart bills insurance for certain medically necessary transports such as dialysis, wound care, and emergency-department related trips; rides booked and paid for on this website are paid by card at booking. Heart to Heart does not bill Medicaid or the VA and does not accept VA benefits as payment.
Last reviewed September 13, 2026
Sources and methodology
Transport rates, service boundaries, coverage-zone charges, waiting rules, and membership facts on this page are read from Heart to Heart’s current shared pricing and membership catalogs. The worksheet compares entered one-way rides and miles per leg with included plan limits only. It does not calculate savings, predict future use, verify insurance, or reserve capacity.
For federal coverage context, review the primary guidance from Medicare.gov: Ambulance services and CMS ambulance compliance guidance . These sources explain federal rules generally; they do not promise coverage for a Heart to Heart trip.
Local service-area language follows Heart to Heart’s published coverage list for Atlanta, Decatur, Stone Mountain, Tucker, Lithonia, Clarkston, East Atlanta, Kirkwood, Avondale Estates, and Druid Hills. Confirm a specific pickup and destination before relying on service availability.
Non-Emergency Medical Transport
Safe, comfortable transport for medical appointments, hospital discharges, and routine medical visits.
- Wheelchair accessible vehicles
- Stretcher transport available
- Door-to-door service
Dialysis Transport
Specialized transportation for dialysis patients with reliable, on-time service.
- Regular scheduled pickups
- Comfortable transport
- Medical supervision available
Hospital Discharge Transport
Safe and timely transport from hospital to home or rehabilitation facility.
- Coordination with hospital staff
- Wheelchair and stretcher options
- Medication transport assistance
Hospital to Hospital Transfer
Safe, reliable inter-facility transport between hospitals, specialty care centers, and rehabilitation facilities.
- Inter-facility coordination
- availability confirmed by dispatch
- BLS-equipped vehicles
Home to Home Transfer
Compassionate residential transport for relocations, family visits, and patient transfers between homes.
- Door-to-door service
- Flexible scheduling
- Family member can ride along
Event Medical Services
On-site medical coverage for events, concerts, sports, and gatherings.
- On-site medical staff
- Emergency response ready
- First aid stations
More pathways
Specialty Medical Transport Programs
Purpose-specific transport pathways for scheduled care in Decatur and select areas of Atlanta.
0102030405060708
Hospice Transportation
Compassionate transportation coordinated around the rider, family, and destination.
Medicare Transport Information
Transport information for Medicare beneficiaries; contact dispatch about payment options.
Private-Pay Rides for Veterans
Respectful private-pay transport for veterans. Heart to Heart does not bill the VA or accept VA benefits as payment.
Chemo & Oncology Transport
Standing weekly schedules for chemotherapy, radiation, and immunotherapy with consistent crews.
Ambulatory & Outpatient Procedures
Rides to colonoscopy, endoscopy and other outpatient appointments, with a will-call return when the facility discharges you.
Behavioral Health Transport
Discreet, scheduled transportation within Heart2Heart’s non-emergency scope.
Bariatric Transport (up to 350 lbs)
Bariatric stretcher transport for patients up to 350 lbs with heavy-duty equipment and additional crew.
Senior Living Facility Transport
Coordinated transportation for assisted living, memory care, and skilled nursing communities.
Why Choose Heart2Heart?
Scheduled Availability
Open 24 hours for scheduled non-emergency transport — call dispatch to confirm vehicle availability
Trained Professionals
Certified EMTs with specialized BLS medical transport training
Why Trust Heart2Heart?
Need Medical Transportation?
Plan early, confirm the rider’s needs, and keep the return arrangement clear. Availability and coverage are never guaranteed.