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    Non-emergency medical transportation in Atlanta and Decatur

    Heart2Heart drives patients who can't safely ride in a car to dialysis, appointments, procedures and hospital discharges. We're based in Decatur and serve Decatur and select areas of Atlanta. Rides booked online are paid by card, with an itemized price before you book.

    Get a price and book a ride Call +1-678-696-1583

    Having a medical emergency? Call 911 — this service is for scheduled, stable trips.

    Pick the vehicle by how the rider travels

    Wheelchair Van

    Riders who stay seated in their own wheelchair but cannot transfer into a car.

    From $180 base + $9.6/mile

    More about Wheelchair Van rides →

    Stretcher Van

    Riders who must lie flat and do not need medical monitoring on the way.

    From $420 base + $13.2/mile

    More about Stretcher Van rides →

    BLS Ambulance

    Riders who need an EMT crew and basic life support equipment during the trip.

    From $450 base + $15/mile

    More about BLS Ambulance rides →

    Rates come from our current price list; zone, stairs, waiting and after-hours charges are shown separately in the calculator. Not sure? Compare vehicles.

    How booking works

    1. Enter pickup, destination, date and vehicle in the trip calculator to see the itemized price.
    2. For round trips, choose a set return time or "call when ready" so we can plan the return leg.
    3. Pay by card to request the ride. Your request is confirmed once dispatch assigns a crew.
    4. The crew helps the rider from the door, secures them in the vehicle and brings them inside at the destination.

    Booking 3+ days ahead can lower the fare; booking 7+ days ahead lowers it further. Availability is never guaranteed until dispatch confirms.

    Common trips

    Other ways to ride

    Paying yourself

    How private pay works and what's included.

    Private-pay transport

    Riding every week

    Monthly memberships for recurring trips like dialysis.

    See membership plans

    For facilities

    Hospitals and nursing homes can set up contract transport.

    Facility transport

    Do you offer non-emergency medical transportation near me?

    We schedule non-emergency medical transportation in Decatur and select areas of Atlanta — contact dispatch to confirm service at your pickup and destination. Longer trips can still be quoted — the calculator adds any coverage-zone fee before you pay. Every pickup is scheduled and confirmed by dispatch. This is not emergency service; for an emergency, call 911.

    Prefer to talk? (678) 696-1583 · See all service areas

    Non-emergency medical transportation questions

    Open the trip calculator, enter pickup, destination, date and vehicle, review the itemized price, then pay by card to send the request. Dispatch confirms the ride once a crew is assigned. You can also call us to book by phone.
    A round trip doubles the base fare and mileage; other fees apply once. Example: a wheelchair van ride of 5 miles each way is $228 per leg, or $456 for the round trip before any zone, distance-from-base, stairs, waiting, after-hours or advance-booking adjustments. The calculator shows your exact total.
    Not by default. Reserved wait time (wait-and-return) is $70 per hour, one hour minimum, with part hours rounded up. It is reserved and priced before the trip. Unplanned wait time is free for the first 15 minutes on scene, then $17.50 per started 15 minutes. If the vehicle leaves during the appointment and comes back, that time is not charged as waiting.
    A family member or caregiver can fill out the request for the rider — enter the rider's details and a phone number someone will answer on the day of the trip. Rides booked on this website are paid by card at booking; if someone other than the rider will pay, or you need a different arrangement, call us to confirm before booking.
    NEMT is a scheduled ride to or from medical care for someone who is stable but cannot safely travel by car, taxi or rideshare. It is not a replacement for 911 — call 911 for any emergency.
    Heart2Heart accepts private pay for every service. Heart2Heart also bills Blue Cross Blue Shield, UnitedHealthcare, Medicare and Aetna for BLS ambulance transport to and from dialysis. Whether a claim is paid depends on the patient's own plan, medical necessity and any authorization the plan requires — coverage is not guaranteed, so call dispatch before booking to check. Wheelchair vans, stretcher vans and all non-dialysis trips are private pay, paid by card at booking. Heart2Heart does not bill Medicaid or the VA and does not accept VA benefits. Heart2Heart is not 911 emergency response and does not provide advanced life support. We do not bill Medicaid or the VA.
    Each vehicle has a base fare plus a per-mile rate, with a $100 minimum. Longer trips add a coverage-zone fee, and extras like stairs, waiting time or after-hours pickups are itemized. The trip calculator shows the full breakdown before you pay.
    Choose by how the rider travels: seated in a wheelchair, lying flat, or needing EMT care on the way. If you're unsure, use the vehicle comparison or call us and we will help you pick.
    At least 30% of the amount paid is non-refundable. Cancelling on the day of pickup raises that to 50%, and once a crew is on the way up to 70% is kept.

    More costs explained: What NEMT costs in Atlanta

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