Wheelchair Van Transport

How a wheelchair van trip works in Decatur and metro Atlanta

Most of our wheelchair van calls originate from a home, a nursing facility, or a dialysis center somewhere in DeKalb County — Decatur, Stone Mountain, Tucker, Kirkwood, and East Atlanta are our most common pickup areas — with drop-offs at hospitals and clinics across the Atlanta metro. Dispatch confirms your pickup address, destination, and chair type before the van is dispatched, so the crew arrives with the right ramp angle and tie-down hardware already staged.

On arrival, the crew comes inside, helps you into position at the doorway if needed, and rolls your chair up the ramp or lift. Once inside the van, your wheelchair is locked to the floor with a 4-point tie-down and you're secured with a lap and shoulder belt for the ride — the same securement standard used for any wheelchair-accessible vehicle, not an improvised strap job. At the destination, the crew reverses the process and walks you all the way to the door, whether that's a clinic waiting room or your own front hallway.

A short flight of stairs at a Decatur bungalow or an older DeKalb County home is common, and our crew can often manage it with the stair-assistance add-on — but tell dispatch the stair count when you book so we send the right crew size. A wheelchair van is the right choice when you're non-ambulatory but medically stable and able to sit upright for the whole ride. It is not the right vehicle if the patient cannot sit up or must stay flat — that's a job for our stretcher van. And if the rider needs basic life support or oxygen en route (EMT crew, BLS only — no IV medications), that calls for our BLS ambulance service instead of a wheelchair van. If you're not sure which vehicle fits, our vehicle comparison page walks through the differences, or you can call dispatch and describe the patient's condition — we'll tell you honestly which vehicle is appropriate rather than sending the wrong one.

Wheelchair van transport at Heart2Heart is private pay. Rides booked online are paid by card at booking; call before booking to ask about any other arrangement. We do not bill Medicaid or the VA. If cost is a concern, ask about our payment plans before you book, and use the trip calculator to see the exact itemized total — base fare, mileage, and any add-ons — for your specific pickup and destination before you commit to a ride.