Heart2Heart
Behavioral Health Transportation
Discreet, secure, dignity-first transport for psychiatric and behavioral health patients
Insurance and private pay. Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips — coverage depends on the plan and is not guaranteed, and we can’t confirm accepted plans or authorization rules online. Rides booked and paid for directly on this website are paid by card at booking. We are not a Georgia Medicaid NEMT provider. If you have Medicaid transportation benefits, Georgia’s broker Verida arranges those rides at no cost to you — call 404-209-4000 (Fulton, DeKalb, Gwinnett) or 678-510-4555 (North Georgia), at least 3 business days ahead. Heart to Heart does not bill the VA or accept VA benefits as payment. Veterans may book and pay privately. For transportation arranged or paid for by the VA, contact your VA facility’s Beneficiary Travel office before booking.
Calm Transport for a Crisis Moment
Behavioral health transport demands more than a stretcher — it requires de-escalation skills, secure vehicles, and crews who treat patients as people in crisis, not problems to manage. Heart2Heart partners with hospitals, ERs, and crisis stabilization units in Decatur and select areas of Atlanta for safe, low-stimulation psychiatric transfers.
What's Included
Crisis-Trained Crews
Verbal de-escalation, trauma-informed handling, and recognition of psychiatric medication effects.
Secure Compartments
Soft restraints when clinically ordered, low-stimulation interior, controlled door operation.
1:1 Crew Ratios Available
Two-attendant teams for elevated-risk transfers and 1013/2013 holds.
Rapid ER Decompression
Call dispatch for ER psych transfer requests — pickup time is confirmed by dispatch based on vehicle availability.
Behavioral Health Facilities We Serve
Why Hospitals Call Us
- Trained on 1013, 2013, and voluntary admission protocols
- Low-stimulation transport environment
- Direct facility billing arrangements
- Discreet unmarked stretcher vehicles when requested
- Family communication coordination
Ready to Book?
Reliable, compassionate transport — request a quote in under 2 minutes.
Frequently Asked Questions
Related Medical Transport Services
Emergency Medical Transport
BLS ambulance transport staffed by certified EMTs.
Dialysis Transportation
Specialized transport for dialysis patients with Medicare coverage and flexible scheduling.
Hospital Discharge Transport
Safe transport from hospital to home or care facility with medical supervision.
Schedule Transportation
Book your medical transport online or by phone with our easy scheduling system.
Service Areas
We serve Atlanta and surrounding metropolitan areas with comprehensive coverage.
Trip Calculator
Calculate costs and get instant quotes for your medical transportation needs.
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Medicare Transport
Medicare-covered non-emergency transport with eligibility verification and direct Medicare billing.
Private-Pay Rides for Veterans
Respectful private-pay rides for veterans. Heart to Heart does not bill the VA or accept VA benefits.
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